BIS offers a wide range of comprehensive telephone and on-site technical support, tailored to meet your specific needs.  

Telephone support is provided FREE to all clients for 90 days after the conclusion of any project.

• Standard Helpline*. Telephone technical support can be purchased on a monthly basis for $150, or Quarterly for $400.  Clients are allowed up to 10 support calls per month.  A support person will respond within 1/2 hour (in most cases). The discounted cost for additional help calls is $20 per call.  Support coverage is limited to Microsoft Office applications (unless otherwise agreed to).

• Extended Helpline*. Includes telephone support with unlimited calls and a discount off the standard hourly rate for all calls that require on-site support.  The monthly fee is $250 and the quarterly fee is $695.

• Under either help plan, the discounted hourly rate is $75/hour for on-site assistance.